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PayPal Promises to Revamp Fraud Filters

Jan 22 2013, 1:03pm CST | by , in News | Technology News

PayPal Promises to Revamp Fraud Filters
 
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PayPal promises no more guilty until proven innocent

If you have a PayPal account and have ever found yourself with a locked account in accuser fraud, you know how incredibly complicated it can be to get your account unlocked. Since PayPal launched its operated on a guilty until you can prove yourself innocent basis. The online payment site routinely locks accounts preventing people from accessing their money for 21 days.

PayPal has the option to extend that lockout to 180 days. The documentation requested to unlock an account was often more than many legitimate users could provide. PayPal routinely wanted things such as several months worth of sales records and receipts. The problem was if you were selling a product or shipping items, often users had none of this documentation.

PayPal senior director of communications Anuj Nayar says that major changes to the way PayPal operates are coming. He said, "These are not minor -- these are aggressive changes." Nayar also says that PayPal will be more transparent with explanations as to why the funds have been frozen and how they can get their funds unfrozen.

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