Xerox is getting its act together. It releases its first wave of software patches to fix scanning error issue for its copiers and certain Xerox multi-function devices. The whole solution to the problem will take some time.
It was recently discovered that Xerox multifunction printers (MFPs) had a bug in them that botched their operations. The sheets of paper copied had numbers different from the original. The reason behind this was the over-efficient compression software that converted sixes to eights via malfunctioning. Xerox President of Office and Solutions Business Group, Rick Dastin, officially states in a blog, "Today we are releasing the first wave of software patches to address the scanning error identified in some of our multifunction printers (MFPs)."
Xerox swears that this error only takes place in case of those documents which had small font sizes and errant pixels. The company plans on manufacturing patches for these special printers. These include the ConnectKey and WorkCentre versions. The skewed facsimiles after scanning were an issue that had to be solved and fast. The obvious errors were noted by a German computer expert after he saw a copy of a document that showed building floor plans. The numbers were all mixed up.
One thing which is secure though is the normal and routine printing, copying and faxing of documents. These actions remain immune to the bug in the system. The team that is fixing the loophole in the mechanical-functional structure of the printers will be giving its best shot. And it will take some time before the fault is eradicated. At least a few weeks can be the time limit before the riddle is resolved. It’s been half a month since this snag came up. Xerox especially thanked its valued customers for the feedback that enabled the company to pinpoint the exact cause of the whole mess.