Just a short time after their release in October, there are already millions of iPhone 5S on the street. Unfortunately, some of them left the factory with a bad battery. Apple Balla confirmed this information, and explained that the company plans on replacing each affected phone with the new one.
While Apple’s spokesperson did not go into details how exactly is Apple planning to effect the replacement of phones with faulty battery, it appears that they plan on using the handsets’ serial numbers. The database contains the information on the serial numbers of phones which received bad battery, as well as information on who bought such phones.
Customers who bought phones with the faulty battery issue will get a call from an Apple’s representative, who will suggest a mode of exchange. Customers who believe that their phone is affected too, but who did not get the call should call AppleCare themselves. They will qualify for the new phone if the serial number of their phone is registered as one of those with a bad battery.
If your phone is not in the database, and its battery is misbehaving, you are out of luck. Your ‘issue’ will be treated with the standard troubleshooting.
Just how many iPhone 5S are having the battery problem is not known. According to Apple, the number is limited.