Dec 3 2013, 8:50am CST | by Sumayah Aamir
The Chief Executive Officer of Motorola, Dennis Woodside offered his sincere apologies to the valued clientele and admirers of his company. He said: "I want to apologize to our customers and fans for the issues we experienced on our website with our Cyber Monday promotion."
The online snag that occurred on the Cyber Monday promotion website was a real let-down for fans. The Moto X was to be sold for a substantial discount. It was supposed to be an offer that no one could refuse.
Yet, after a huge number of customers turned up at the website to purchase the Moto X, the whole deal was halted which had a dampening effect on the clientele’s enthusiasm. The pre-sale activities were insufficient to allow for the sales to go ahead as per schedule. The site was not able to handle all those surplus orders. And the Cyber Monday promotion website was crashed. The glut in delivery requests caused the site to malfunction.
The result was that many customers ended up in a state of extreme exasperation due to their orders not being accepted. The CEO spoke of how the engineers and experts at Motorola were busy fixing the problem. The $349 promotional offer will restart on Wednesday.
Motorola announces in its blog : "Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday, December 9."
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