A lengthy Yahoo Mail outage has caused quite some exasperation and frustration among the users of the service. If it was just a matter of a few hours, the user base would not have minded. However, it has been days and so the chagrin is understandable.
In ordinary circumstances, if an email service is out of order, it gets restored pretty quickly. But in case of Yahoo Mail, this is not what has happened. The facility has been down for more than two days now and no solution seems to be in sight. While other webmail services such as Google have faced problems in the past they have been resolved amicably and without any hassles. The classic example of Yahoomail is extraordinary in that it remains stuck in its malfunctioning status. The whole issue started when Jeff Bonforte tried to revamp the system in October. The results were absolutely disastrous.
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Meanwhile, Yahoo posted an apology statement yesterday. It states: "We are very sorry for recent difficulties with Yahoo Mail. Some of our users have not been able to access their mail since 10:27 PM PST on Monday night, due to a hardware problem in one of our mail data centers. The issue has been harder to fix than we originally expected. We have dozens of people working around the clock to bring it to a resolution. We believe our current efforts will restore our users’ access to their inboxes by 3 pm PST today."
The users took to complaining on other sites after Yahoo Mail didn’t deliver on its promise. However, Jeff Bonforte made matters even worse by adding insult to injury. He made an offhand remark during a meeting regarding the users leaving only if they were kicked in the groin. This of course backfired. The number of outages has continued to expand leaving the clientele in a state of resentment. The lack of a response from Yahoo is proof of its non-serious attitude and dismal failure. Yet recently, Jeff Bonforte has said that he will see to it that the issue is resolved. Let’s hope he lives up to his promise.
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