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Marissa Mayer Apologizes for Yahoo Mail Outage

The CEO of Yahoo, Marissa Mayer apologized for the recent outage at Yahoo Mail. She expressed contrition at the serious fault in the system and in plain words acknowledged the fact that her company had let its users down.

Dec 14 2013, 5:56am CST | by

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Marissa Mayer Apologizes for Yahoo Mail Outage
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Marissa Mayer Apologizes for Yahoo Mail Outage

In a rare act of courageous responsibility, the CEO of Yahoo publicly apologized for the system failure at Yahoomail. She said that it was a more complex issue than what it appeared to be from the outside. And Marissa Mayer also spoke of how only 1% of the users actually faced any difficulties with their Yahoomail accounts. 

The fact that Yahoomail remains a major way of connecting with next of kin, friends and colleagues makes the hitch even more of a social blunder. She also said that the experts at Yahoo were working day and night to resolve the hardware failure. 

The whole shebang began one week into December and was a cause of great frustration among the user base. Some of them found themselves shut out of their accounts while others couldn’t send or receive any emails. However, now that more than 99% of the issues have been resolved, Marissa Mayer is confident that such an incident will not occur in the future. 

She has admitted that her company let the users down and expressed genuine repentance at the inconvenience the problem may have caused the user base. The only real snag is that the outage took too long to correct. All the while, important communication for business or pleasure got held up. Meanwhile, the joke of the month was that Yahoo’s working staff was told via an internal memo to use the malfunctioning Yahoo Mail instead of Microsoft Outlook.

Source: Yahoo


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<a href="/latest_stories/all/all/20" rel="author">Sumayah Aamir</a>
Sumayah Aamir (Google+) has deep experience in analyzing the latest technology trends.




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