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Google Says sorry for Gmail outage last week

Jan 27 2014, 12:15pm CST | by , in News

Google Says sorry for Gmail outage last week
Google

Yahoo also said sorry for making fun of Google's Gmail woes

Millions of people around the world rely on Google Gmail for their email service for home and the office. Last Friday, Gmail was down for many users leaving them unable to connect. The outage happened on Friday, January 24 and left users unable to connect to Gmail, Google+, Calendar, and documents.

Google says that some people that were unable to connect were left unable to access Google services for over 30 minutes. There were reportedly nearly 42 million users unable to connect to the service. Google repaired the issue and has issued an apology to users that were unable to connect.

"Whether the effect was brief or lasted the better part of an hour, please accept our apologies," said Ben Treynor, Google's VP of Engineering, in a blog post. "We strive to make all of Google's services available and fast for you, all the time, and we missed the mark today. The issue has been resolved, and we're now focused on correcting the bug that caused the outage, as well as putting more checks and monitors in place to ensure that this kind of problem doesn't happen again."

Google says that the cause of the outage was a software bug on one of its internal systems that caused an incorrect configuration. The incorrect configurations made their way to live services according to Google and led to the outage. The issue was automatically corrected by 11:30. Google says that it will update its services. Tech Times reports that Yahoo also apologized for publishing a tweet making fun of Google for its email woes.

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