GlaxoSmithKline (GSK) Consumer Healthcare has received complaints about its Alli weight loss products from seven states. That is why, GSK has announced yesterday that it is "voluntarily recalling all Alli weight loss products from U.S. and Puerto Rico retailers as the company believes that some packages of the product were tampered with and may contain ingredients that are not authentic."
GSK states that the Alli weight loss products about which customers are complaining are not the original Alli products. The bottles are labeled Alli but the tablets and capsules inside did not have anything to do with any Alli products.
GSK stated that it "received inquiries from consumers in seven states about bottles of Alli that contained tablets and capsules that were not Alli. A range of tablets and capsules of various shapes and colors were reported to be found inside the bottles. Additionally, some bottles inside the outer carton were missing labels and had tamper-evident seals that were not authentic. These tampered products were purchased in retail stores."
GSK is investigating this issue with the knowledge of the U.S. Food and Drug Administration (FDA) on this retailer level recall. And the drug company has asked all of its consumers who have those Alli weight loss products about which they are not so sure. And if any consumers have used questionable regarding Alli weight loss products, they should also contact their healthcare providers.
“Safety is our first priority and we are asking retailers and pharmacies to remove all Alli products from their shelves immediately,” said Colin Mackenzie, the President of Consumer Healthcare North America. “We have posted a Consumer Alert on our website, www.myalli.com, and issued a News Release with information and photographs to help consumers determine if their Alli product is authentic.”
Alli is basically a series of turquoise capsules of blue color that also have dark blue bands imprinted with the text “60 Orlistat”. And its packaging bottle also has its label on it. The words: “Sealed for Your Protection” are furthermore imprinted in the inner foil seal. The Alli weight loss products consumers can also confirm the authenticity of the product by visiting the Alli website on which original pictures and descriptions of products are available.
“We are committed to finding out what happened and to doing everything possible to prevent future issues with Alli,” said Mackenzie. “We regret any inconvenience caused by this retailer recall.”