Without a doubt, the Samsung Galaxy S5 has one of the best smartphone cameras. It has a 16-megapixel sensor and features like real-time HDR and other filters are a delight. But for some GS5 owners, the camera is a letdown.
A handful of users reported a camera bug on the device that renders it useless.
As noted on XDA Developers, a "Warning: Camera failed" error appeared on some Galaxy S5 units. The weird thing is that after the error appeared, the camera no longer worked. Panicking owners tried everything from doing a factory reset to installing third-party camera applications.
It did not work.
Word about the problem reached Android fansite Droid-Life, who later reached out to Samsung for an explanation. Hours later, a Samsung representative replied and said that the company is aware of the growing issue.
Affected Galaxy S5 owners are then advised to Samsung's technical support for assistance.
"Samsung is committed to providing the best experience for customers. We have learned that a limited number of Galaxy S 5 devices may have an issue that causes “Camera Failure” pop-up error message. We ask that customers affected call 1-888-987-4357 or visit their carrier for service under Samsung’s standard limited warranty," the representative wrote to Droid-Life.
Verizon Wireless also heard about the issue and is now calling distressed owners to contact Verizon support. In a tweet, Verizon said that it is willing to replace the device.
Galaxy S5 customers who see "Warning: Camera Failed" please contact @VZWsupport & we'll work to resolve it, including replacing the device.— Verizon Wireless (@VZWnews) April 25, 2014