Samsung directs customers to call 1-888-987-4357 or visit their carrier for service under Samsung’s standard limited warranty
There is absolutely no doubt about the greatness of the 16 MP camera housed in the latest Samsung Galaxy S5 and paired with the 4K video shooting just makes it all the more exciting and many have claimed it to be the best camera on a smartphone so far. However, the camera has been giving a few problems and Samsung has confirmed that a few number of devices are giving away the camera error. Though this is only a small fraction of the units, but it is still is something to worry about since the problem itself if quite serious in nature. Some units straight away give the error message of “camera failure” and this indicates that something has been going on wrong under the hood.
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It certainly is common for the new devices to show some errors and issues when they are out in the market for the first time and Samsung so far has had no bugs or major issues up until now. The popping up of this message indicates that the camera is disabled forever and the only way you can get it enjoy the S5 camera is to get a replacement for the phone. It appears that the units purchased from Verizon are more affected than any others and since there is no particular reason why the camera is behaving this way, it is hard to tell who’s going to get the faulty unit.
Samsung’s response to the problem might not be so reassuring but it has confirmed the error itself and has at least directed the customers as to what steps to take. “Samsung is committed to providing the best experience for customers. We have learned that a limited number of Galaxy S 5 devices may have an issue that causes “Camera Failure” pop-up error message. We ask that customers affected call 1-888-987-4357 or visit their carrier for service under Samsung’s standard limited warranty.”