Customers in the Northeast, Midwest and Southern regions faced problems as they couldnt pay bills or activate phones
If you are having issues with your Verizon billing systems then stop thinking that you are doing something wrong in the process. This time they are at fault and they have fully taken the responsibility for this little bump. Verizon has declared that their billing system isn’t working properly and is giving a hard time to the customers across the US.
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The angry Verizon customers have already started tweeting about their unpleasant experiences with the #VerizonOutage hashtag. The issue has been there since two days and it has caused a lot of inconvenience for the users as they cant even do their normal chores such as activating a new phone or paying their bill. From the tweets Verizon has stated that most of the complaints are coming in from the Northeast, Midwest and Southern regions and it has yet to offer an ETA for a fix.
Whatever the issue is it is thankfully not affecting the users’ ability to make calls or connect to the internet but everything might stop working for you if you get late with your bill and this is the major problem. According to the most recent report, the issues has been fixed and Verizon says that My Verizon and other wireless account tools should be working now.
Verizon: "The Verizon Wireless billing system was fully restored early today, shortly aftermidnight. The issue affecting some customer access to account information was an unintended consequence of a software update performed by the company on its billing system two days ago. It affected customers mostly in the Northeast, Midwest and some southern states. This did not in any way involve the network's ability to connect calls, deliver text messages or provide data services. We apologize to our customers for any inconvenience they may have experienced and appreciate their patience."
We're aware customers in NE, MW & South may be exp issues w/ our billing systems. We have identified the issue & are working to resolve.— Verizon Wireless (@VZWnews) June 28, 2014