LastPass is one of the famous password managers for Android devices. However, users of this password manager are currently experiencing connection issues.
LastPass is said to be one of the best Android password managers. However, its service is currently giving quite a tough time to its users. The users of LastPass password manager got locked out of their accounts yesterday.
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An IT head at Liftshare, Tim Stephenson, told The Register yesterday that all of his company's employees had experienced timeouts while trying to access the LastPass password manager website. Employees could not access their user credentials and the browser plugins were also not responding.
“We started using LP for secure password management about a year back and have a number of systems that accept LP Single Sign On for convenience. Very, very annoying and currently LP seem to be saying nothing whatsoever to their users. Disappointing as a paid-for enterprise customer,” he said in an email to The Reg.
Some other customers also tweeted about the connection errors they were experiencing while connecting to the website. A users named Panagiotis Kefalidis tweeted, "@LastPass Since this morning I can't login.. 4 hours and still no response from your helpdesk. Premium member here. Can somebody care plz?"
LastPass issued an apology tweet in reply to these twitter complaints. See it below.
We're working as quickly as possible to resolve connection errors affecting a small percentage of users, we apologize for the inconvenience.— LastPass (@LastPass) August 12, 2014
But the support page and online status page of the LastPass password manager also went down. However, a spokesperson of LastPass, Amber Gott, told The Reg that the connection errors and other issues were caused due to one of its data centers that went down at 8.57am BST yesterday.
Update: One of our data centers went down, we have the service fully running on another data center & are working to minimize impact.— LastPass (@LastPass) August 12, 2014
“We immediately started taking action to migrate the service to run entirely on a different data centre - in the meantime, a percentage of our user base did experience connection errors with the LastPass service,” rep said in an email.
“We have been engaged with our provider the entire time and have been working with them to resolve the issues. We have done everything we can to minimise impact and are working to get the redundant data centre up as soon as possible.”
Password manager service also wrote a blog post to update users on LastPass connectivity errors. Users can get more details here.