Elon Musk takes to Twitter to respond to negative Consumer Reports Annual Auto Reliability Survey results.
Nothing can be taken for granted. One day Consumer Reports praises the Tesla Model S as the best car ever and yesterday the review authority said that there too many problems with the Model S to continue to recommend it. Make up your mind!
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Consumer Report's Annual Auto Reliability Survey collected feedback of about 1,400 Model S owners. The number and types of problems reported led to the result that owning a Tesla is likely to involve a worse-than-average overall problem rate. This is Consumer Report statement is bad news for Tesla. It would mean that Tesla buyers pay over $100k to just get a bag of problems.
Tesla Motor's CEO Elon Musk could not stand silent on this report. He has taken to Twitter to defend the Model S. He argues that the Consumer Reports reliability survey includes a lot of early production cars. The reported problems have already been addressed in new Model S cars.
He adds: "Tesla gets top rating of any company in service. Most important, Consumer Reports says 97% of owners expect their next car to be a Tesla (the acid test)."
That almost all surveyed Model S owners want again a Tesla is indeed the important acid test in this context. Tesla Motors is apparently able to deal with problems Tesla owners encounter in a way that keeps them loving the cars. In the end it means that all is fine with Tesla Model S customer satisfaction.
Elon Musk also called out to Tesla fans in the past hours to submit suggestions for Tesla Software 7.1. You can join the conversation below.
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What esthetic and functionality improvements would you like to see in the 7.1 UI overhaul? Or new features entirely?— Elon Musk (@elonmusk) October 21, 2015