Have you ever hopped into someone else's Uber because you thought it was your own? For people who go to a lot of concerts, clubs, or any other events where there are a lot of people using Uber, it can be quite confusing to figure out which Uber is yours without any markings.
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Uber has also realized this technological problem, which is why they are planning to use something called SPOT technology, which is a new solution to the problem that allows Uber drivers and riders to find each other in crowded areas using colored lights.
Uber first talked about the new idea in their online newsroom, and the company stated that it had provided some of the drivers in Seattle, a popular Uber city, with the SPOT technology that they can attach to their windshields. In order for the new method to work, the Uber users request for a ride through the Uber app and then are able to pick a color that will help them to make the connection.
As the Uber driver approaches the area where the pick-up was agreed on, the light bar on the SPOT device will light up with the appropriate color. This would allow the rider to determine that they are getting in the right car from the several that are likely to be in a location.
The SPOT technology won't only help riders though, it can also help drivers. They will be able to see the color on the screen of the rider's smartphone, which can help the two connect in a crowd. It will help the driver and rider arrange an easy pick up.
"SPOT is the latest experiment in our ongoing effort to make Uber pickups as seamless as possible," Uber said in the newsroom post, adding that by making it easier for drivers and riders to find each other among other people and cars, then waiting times can be trimmed down that would result in a better experience for everyone.
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This is also a method for safety for both parties as well, ensuring that someone waiting for an Uber doesn't get into a strange car and that the Uber driver doesn't pick up a strange person.