Online shopping might be great for people who don't like to go out into normal stores, but the influx of online shopping and especially Cyber Monday deals has led to some pretty serious shopping delays that have people wondering if Christmas will be ruined for everyone.
According to a website named ShipMatrix, which tracks delivery rates of different carriers, both UPS and FedEx had slow delivery rates throughout the last few weeks. While both companies usually deliver on time at around 97%, they both fell to about a 91% rating, according to ShipMatrix research analyst Mark D'Amico.
“If you compare 91 to 97, that’s a pretty big difference,” D’Amico said, noting that he believes consumers “already have” felt the pinch.
In most cases, it means that things will be a day or two late.
Steve Gaut, who is the VP of public relation for UPS says that the numbers aren't to be trusted and that he “will not validate the numbers presented by the external shipping consultants.”
Gaut did note that there were some areas where there were high volumes that “came to us at levels higher than we expected for those specific locations,” prompting UPS to bring in more staff.
“The vast majority of UPS customers are receiving their packages on time per the scheduled shipping commitments,” Gaut said in the statement.
UPS also released a figure of their own - that this year is a 10% increase on the packages that the company is delivering. That is after there was another 10% increase last year. The company expects to deliver 630 million packages this year.
FedEx spokeswoman Sharon Young noted that changing online shopping patterns are impacting its business and causing “volume surges earlier than ever before.”
“Our networks are performing as designed, and we are working to absorb the extra volumes,” Young said.
There isn't anything to really worry about this year, both say.
“Just because the performance was down last week doesn’t mean that it’s going to remain throughout the year,” D’Amico said.
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“Cyber week is going to be one of, if not the busiest week of the year for shipping. That’s not an indicator that it’s going to stay that way through Christmas,” he said.