The iPhone maker is working on a fix.
Following numerous complaints amongst iPhone 6s and 6s Plus owners, Apple is now posting a new support document, detailing a quick fix to the reported cases of some iPhones that aren’t properly displaying their battery percentage.
Apple has acknowledged the issue and is investigating its cause. Meanwhile, the company is offering a temporary solution. Apparently, the problem is caused by a bug on the iPhone’s settings, particularly, the time zones.
Apple claims that when you manually change time zones on your iPhone 6 and 6s Plus, the device’s battery percentage may not update. Apple has yet to explain the glitch.
To solve the problem, Apple recommends restarting your iPhone. If it doesn’t work, go to settings and ensure that the data and time options are set to automatic. If the last remedy fails, it’s best to contact Apple Support.
“Apple is aware of this issue and is investigating the cause and a solution,” the company said. “If this happens again and you didn't change the time or time zone on your device, contact Apple Support.”
Customers took to Apple’s Support Community to complain about their iPhones.
“My iPhone 6s Plus battery percentage gets stuck frequently—for example, it will say 87 percent all day, and then I'll plug it in for an hour, and it will still say 87 percent,” complains one customer.
One techie user speculated that iOS gets confused when you change times on games to get more lives (chances of playing), resulting to a stuck battery percentage. The good news is that Apple is already working on a resolution. Apple is known for its timely and consistent updates.
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