The latest Samsung software update is causing problems across Europe. Bad timing as Euro 2016 is under way.
Samsung Smart TVs have problems across Europe this weekend. The latest Smart Hub software update causes the Samsung TVs to enter a reboot loop. This is especially troublesome as the Euro 2016 football tournament is underway. Today Germany is facing off against Slovakia for instance in the first knock out round.
Samsung Germany has posted an official solution to the reboot problem, but it is only a temporary fix. According to a post on the Samsung Facebook page, Smart TV owners need to disconnect their TV from the internet to stop their TV from rebooting.
For a wired internet connection, the network cable has to be pulled out of the TV. For smart TVs with Wi-Fi connection, Samsung recommends to first turn off the Wi-Fi connectivity on your router and then disable the Wi-fi connection in the Smart TV settings. After that you can enable Wi-Fi on your router again.
You need to make sure that both internet connection options are disabled. This means, if you had your Smart TV connected via Ethernet, also make sure Wi-Fi is switched off in the settings.
Samsung's development team is supposed to work on a fix that allows consumers again to use the Smart TV functions such as watching Netflix. In the meantime at least the TV functionality is back and you can watch today's football games.
Samsung has not announced a date for the availability of a software update that will fix the reboot issue.
To release an update on a weekend was bad timing. Especially with Samsung's support off for the weekend. So far we only spotted an official post from Samsung support in Germany. Samsung has not responded to the issue in other countries.
Affected Samsung Smart TV models include the H6400 series, but apparently the bug affects a wide range of Samsung Smart TVs.
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