This is a historic moment. Niantic is reaching out to its community, explaining what is going on.
Niantic was overwhelmed with the viral success off Pokemon Go. The startup did not communicate with its user community (trainers) throughout the tumoutous launch riddled by bugs and server outages. Today the company reached out explaining the big changes that happened over the past days.
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Over the weekend Niantic made a big step into a normal operating company. First, they sent their lawyers to shutdown the unofficial Pokemon Go APIs and the Pokemon trackers and maps based on such APIs.
Next the company released a major update to its Pokemon Go app removing a feature that did not work. Known as the 3-step glitch in the Pokemon nearby feature was a measure to conserve server resources. This issue has actually triggered the rise of 3rd party Pokemon trackers. Now that Niantic killed the feature and goes after trackers, trainers are outraged.
Niantic tries to calm its community today with explaining their thinking behind their recent moves. "We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature," says a statement on Facebook.
Niantic has limited access by third-party services which were interfering with their ability to maintain quality of service for its users and to bring Pokemon Go to users around the world. This was eventually happening, but the timing is not ideal with no alternative to track down Pokemon.
So basically Niantic is back to the drawing board, figuring out how trainers should find Pokemon.
The company says in the statement that they read the posts and emails. Now it would be a good time to take in some user feedback to determine the design of nearby tracking of Pokemon. I also believe there needs to be a way to spot rare Pokemon further away for advanced users.
Read the full statement from Niantic below. Yes. There is a big apology in it as well.
Niantic Facebook Post from August 2:
As many of you know, we recently made some changes to Pokémon GO.
- We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.
- We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world. The large number of users has made the roll-out of Pokémon GO around the world an... interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).
We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven’t heard us Tweeting much it’s because we’ve been heads down working on the game. But we’ll do our best going forward to keep you posted on what’s going on.
Be safe, be nice to your fellow trainers, and keep on exploring.
The Pokémon GO team"
As an example how much Pokemon trainers have to say to Niantic, read the post of trainer Wen Chao below. Niantic just needs to harvest community feedback and activate it for how the game will evolve to keep players happy.
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