The new Samsung Galaxy Note 7 can catch fire. Samsung has announced a global recall for the Galaxy Note 7 on Sept. 2. Here is what you need to know.
Samsung has announced a recall for the Galaxy Note 7. Faulty batteries can cause the Galaxy Note 7 to explode and catch fire. Several incidents of Note 7 exploding have been reported over the past days. Samsung has announced the Galaxy Note 7 recall on Friday, September 2 at 5pm local time in Seoul.
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The recall is only affected a small number of devices. Samsung identified faulty batteries as the cause of the problem. A simple replacement of the battery is making the Note 7 phablet safe to use again.
Samsung said at the press-conference that they received 35 reports about Note 7 explosions. According to the first report from the press-conference Samsung has identified that only 24 Note 7 of 1 million Note 7 have the faulty battery issue. This means that the fault rate of the Note 7 is only 0.0024%. The volume of shipped Galaxy Note 7 is about 2.5 million according to Korean Yonhap.
The preparation for the Galaxy Note 7 recall will take 2 weeks. As far as we understand the first Korean reports from the press-conference, Samsung is exchanging all Galaxy Note 7. Apparently there is no way to identify which Note 7 have a faulty battery built in.
This means that all owners of the Galaxy Note 7 will have to show up at a carrier service shop to get their Note7 replaced. There will be some kind of reservation mechanism to make sure a new Note 7 is in stock.
So for now Galaxy Note 7 owners cannot do anything until Samsung and its carrier partners have figured out the replacement procedures and schedules. The risk of your Galaxy Note 7 exploding is low if the announced very low fault rate is accurate.
Samsung will end up with a million used Note 7 devices. Funny enough, Samsung has reportedly plans to start selling refurbished smartphones in 2017.
Now this program makes a lot of sense, having 2.5 million slightly used Galaxy Note 7. Samsung just has to replace the battery to have a fully refurbished Note 7 as the wear over two weeks will not have caused damage yet to the devices customers are returning. Update: Samsung is already selling refurbished Galaxy smartphones online in its US online store. Right now the store offers refurbished Galaxy S6 and Note 4 devices. It could be that there soon will be refurbished Galaxy Note 7 phablet on sale.
The financial impact with the sale of the refurbished 2.5 million Note 7 might not be that big in the end for Samsung.
Samsung's official statement about the Samsung Galaxy Note 7 Recall.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.