Samsung paid a big price today for stopping to make batteries not removable anymore in the Galaxy Note.
Samsung announced an unprecedented recall today for its new Galaxy Note 7. Samsung recalls all sold Galaxy Note 7, which amounts to about 1.5 million that are already in customer's hands. Another 1 million has been produced. The company stated in a press-conference today that the explosion is caused by a faulty battery. Only 24 out of a million batteries used in the Galaxy Note 7 have this issue. '
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It is good to see that Samsung does not take any risks of customers getting hurt. The so far 35 reported incidents of exploding Note 7 have not caused injuries. The recall of 1.5 million Note 7 is going to cost the company millions in lost value of the recalled Note 7 and support overhead cost.
As the fix of the problem is a simple battery swap, the recall could have been much cheaper if the battery in the Galaxy Note would still be replaceable. Samsung went the Apple way starting with the Note 5. The Galaxy Note 4 still had an exchangeable battery.
Samsung could just have offered a new battery to Note 7 customers either via mail or at carrier shops. This would have been much simpler in many ways. Note 7 customers not only have the hassle now to get a new device, but also have to deal with the whole setup and configuration again.
Maybe this incident will lead Samsung back to offer removable batteries again in Galaxy smartphones. After all, the company has brought back the microSD card slot.
The Samsung Galaxy Note 7 recall begins on September 19 in South Korea. The recall will be on different schedule in the 10 countries the Note 7 has launched last month.
This is how easy it could have been: