Micro-blogging website Twitter has rolled out a series of new features to help users connect with businesses offering customer support through accounts on this platform.
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With the new features, these businesses can clearly display on their profile if their account offers customer services and also information regarding the times those accounts are active.
Businesses can now indicate that they provide support, which adds that information to suggestions when people search for a business, @mention a business in a Tweet, or find a business in Direct Messages. Additionally, businesses can display hours of availability on their profile to help set people’s expectations for when they are likely to reply. These businesses’ profiles will also display a more prominent button to start a Direct Message so people know the business offers support privately.
When customers visit these customer service accounts, they will also see a new button to start a Direct Message with the business in question.