Twitter Has New Features For Businesses

Posted: Sep 16 2016, 4:12am CDT | by , in News | Technology News


Twitter Has New Features for Businesses

Micro-blogging website Twitter has rolled out a series of new features to help users connect with businesses offering customer support through accounts on this platform.

With the new features, these businesses can clearly display on their profile if their account offers customer services and also information regarding the times those accounts are active.

Businesses can now indicate that they provide support, which adds that information to suggestions when people search for a business, @mention a business in a Tweet, or find a business in Direct Messages. Additionally, businesses can display hours of availability on their profile to help set people’s expectations for when they are likely to reply. These businesses’ profiles will also display a more prominent button to start a Direct Message so people know the business offers support privately.

When customers visit these customer service accounts, they will also see a new button to start a Direct Message with the business in question.

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The Indo-Asian News Service (IANS) was established in 1986, initially to serve as an information bridge between India and its thriving Diaspora in North America. Now IANS is a full-fledged wire agency, putting out news 24x7 from around the world.




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