Lenovo Takes Top Spot in TBR Customer Satisfaction Survey

Jun 6 2008, 10:20am CDT | by Shane McGlaun

Lenovo says that it has been recognized by Technology business research as the number one brand in customer notebook satisfaction. The distinction comes from the TBR “1Q2008 Notebook IT Buying Behavior and Customer Satisfaction Study.”

Lenovo was recognized for improvements in services and support in Q1 2008 where it led rivals in phone support, parts availability, and repair time. Lenovo was also able to make significant improvements in delivery time according to the study.

"Our goal is to deliver the world's best engineered PCs and a big part of that comes from providing excellent customer service and support. From having an ample supply of parts to efficient and effective phone support, we are focused on fixing any customer PC issues right the first time," said Chris Askew, senior vice president, Lenovo Worldwide Services. "We've made considerable progress in these areas and will continue to go beyond customer expectations as we work to establish the standard in world-class services."

Via Lenovo

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Shane McGlaun
Leading our review center, Shane knows technology inside out. His extensive experience in testing computer hardware and consumer electronics enable him to effectively qualify new products and trends. If you want us review your product, please contact Shane.
Shane can be contacted directly at shane@i4u.com.