One of the worst things about most mobile phone providers for customers who aren’t happy with the service is that early termination policies are usually not good. Sprint has announced modifications to its early termination policies that make them more consumer friendly.
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Sprint will pro-rate its early termination fees effective as of November 2, 2008. The $200 early termination fee that Sprint assesses will be reduced by $10 per month each month after the sixth month of a new service agreement or a renewed agreement by an existing customer. The changes do not apply to contracts made prior to November 2, 2008. Sprint says it will continue to offer 30-day trial periods for users.
“This policy gives customers additional flexibility, as every month of service a customer completes after month six, the amount of their ETF is reduced,” said Will Souder, vice president for Sprint operations and business planning. “We are giving wireless consumers more reasons to choose and stay with Sprint by providing the best customer experience in the industry through customer-friendly policies, simplified and industry-leading pricing such as Simply Everything, and the Now Network, which gives customers exceptional communication services in an instant.”
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