RIM CEO on Storm Glitches: Nobody Gets It Perfect Out the Door

Apr 15 2009, 9:15pm CDT | by Luigi Lugmayr

RIM CEO Mike Lazaridis defended his company against accusations that the BlackBerry Storm was rushed to store shelves unfinished, despite poor critical reception (The New York Times’ David Pogue in a review asked, “How did this thing ever reach the market?”) and user complaints of bugs. In a sit-down interview with Laptopmag.com, he claimed, “…of course we do a lot of testing every time before releasing these devices. And I think that it’s unfair. That’s our first touch product, and you know nobody gets it perfect out the door.”

He also reiterated RIM’s commitment to Storm users, claiming RIM “didn’t stop” and “never stopped” responding to complaints.

Lazaridis did not comment of any future products, including Storm 2 rumors. Though, he did claim they were working to improve the BlackBerry browser to offer a complete Web experience, and carrier billing for BlackBerry App World. App purchases previously ran through PayPal.

RIM may finally be properly responding to the heat from the iPhone 2009 and Palm Pre. A striking and welcome contrast to earlier in the year when RIM co-CEO Jim Balsillie claimed glitchy software was part of the “new reality” of making complicated smartphones.

Read the full interview at Laptopmag.com.

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Luigi Lugmayr
Luigi is the founding chief Editor of I4U News and brings over 15 years experience in the technology field to the ever evolving and exciting world of gadgets. He started I4U News back in 2000 and evolved it into vibrant technology magazine.
Luigi can be contacted directly at ml@i4u.com. Luigi posts regularly on LuigiMe.com about his experience running I4U.