A record number of over 10,000 people have given their opinion on their broadband supplier in the latest survey of broadband customer satisfaction.
The survey carried out by BroadbandChoices.co.uk which is carried out every six months aims to find out how users rate the service they receive and acts as a good guide if you are thinking of swapping providers.Key points that have been illustrated in the spring 2009 survey are that less than 50% of broadband users are satisfied with the customer support they receive and more than half of the people surveyed are considering swapping broadband suppliers in the next six months as the credit crunch takes it effect on peoples budgets.
And now for the winners in the survey.
* o2 - winning all six key satisfaction categories as well as being voted best overall provider.
* Virgin Media - is the most improved ISP overall, compared to last survey. And also best for connection speed.
* Sky - is best ISP overall for bundled services.
* TalkTalk - best value for money on bundled services.
You can read more about the survey at Sourcewire and at BroadbandChoices