For a long time Dell had a reputation for having less than stellar customer satisfaction. Dell has worked to improve its customer satisfaction in most categories and at least in the enterprise environment, the work is paying off.
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Dell has announced that it was ranked number 1 in enterprise customer satisfaction by Technology Business research in IT Service and Support, x86 servers, corporate notebooks, and desktops. The number one ranking came in Q3 and Q4 2008.
“Our continued focus on delivering technology solutions that customers want and need in today’s economic and IT environment continues to pay off. We believe that through customer feedback, we are able to grow and evolve our solutions for increased efficiency and ever-better customer satisfaction. Consistent results across multiple categories exemplify Dell’s dedication to putting customers first.” – Jan Uhrich, Vice President Global Services, Dell