Hot on the heels of his surprising choice to respond directly to Jon Gruber of Daring Fireball Phil Schiller, Apple's senior VP of marketing, responded to another detractor. This time the email went out to Steven Frank, an employee of app developer Panic. Frank had earlier stated publicly that he was boycotting his iPhone due to the 'toxic' ecosystem surrounding it.
Schiller responded to Mr. Frank, who posted a summary of the responses up on his blog. According to AppleInsider, Frank was motivated to make his complaint after Apple rejected his companies E-Reader app. The rumor around the development community was that Apple had a policy to reject all such applications out of hand.
In his email to Frank, Schiller denied these allegations. He stated that one e-book app had been rejected because it allowed iPhone-to-iPhone sharing of books that may have been copyrighted. Schiller assured Frank that Apple was listening to developer feedback, and that they were taking his suggestions into consideration as they continue to develop their store policies.
Frank stated on his blog that he is still not certain how he feels about Apple. He says the real test will come with Apple's response to the FCC inquiry about Google Voice, which is due to arrive on the 21st.