Earlier this Summer, T-Mobile decided to start charging users an extra $1.50 for receiving a paper bill. The new charge angered many people, and some argued that it was a deliberate attempt to get more money from elderly customers who lack access to the Internet. Apparently the complaints got through to T-Mo. InformationWeek reports that T-Mobile has decided to cancel the $1.50 charge.
T-Mo took a lot of slack when they attempted to characterize the price increase as something done out of environmental concern. New York State Attorney General Andrew Cuomo told the company that his office would, "not sit back and let a company change its prices under the guise of 'going green.'"
Ouch. After weathering protests and dealing with the angry fist of Andew Cuomo, T-Mobile repealed their fee and announced that they would search for a fairer way to "encourage people to go paperless".
Unfortunately for T-Mobile, at this point pretty much the only people without computers are the extremely poor, or the elderly technophobes. Those people aren't going to be convinced (or able to afford) a computer just to be more eco-friendly. T-Mobile's just going to have to eat the costs until they either age out, or get rich.
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Anyway, the little guy won! Protest worked! The man was fought! Congratulations, activist consumers, you are victorious.