Apple Surveys User Battery Life Issues

Posted: Sep 21 2009, 9:39am CDT | by , Updated: Aug 11 2010, 4:22pm CDT, in News | Apple


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After iPhone OS 3.1 hit, people started to notice some problems. Outside of the Exchange issues, 3.1 also lead a number of people to experience a precipitous drop in battery life. While the problems with Exchange came from Apple fixing something that was broken, the origin of these new battery issues is a mystery. According to AppleInsider, AppleCare workers are busy getting to the bottom of it right away.

They've started sending out brief, 11 question surveys to certain customers who posted in the Apple support discussion forums. Apple is also asking these users to download an attachment that allows their iPhone to log its battery life. If Apple can get some useful info on what is causing the battery drain, they should be able to fix it.

That fix could come as soon as this Friday. Sept. 25th is the day iPhone users have been waiting for since Summer; the coming of MMS functionality. If Apple can figure out a fix by then, it might end up included along with the scheduled firmware update. In all likelihood though, we've got a fair amount of waiting to do before Apple figures anything out.

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The Author

<a href="/latest_stories/all/all/5" rel="author">Robert Evans</a>
The excitement about new smartphones, tablets and anything mobile drive Robert to unearth the latest rumors and developments in this fast moving space. He adopted 4G as soon as it become available and knows where the mobile market is going.
Robert can be contacted directly at




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