I was out on Greenville Avenue the other day testing my Nexus One's AR apps during an ambitious, 20-degree-weather bar crawl. Then whole time, I had to deal with the infuriating issue of my brand-new, fastest-smartphone-in-the-world Google phone staying stuck on T-Mo's 2G EDGE service. I've been using T-Mobile for a while; this issue didn't feel like a problem with their service.
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Like many other Nexus One owners, I'd noticed a major issue with my new phone's software. Apparently, a software error has quite a few Nexus Ones switching randomly between EDGE and 3G, even when the 3G service is working well. After a few days of confusion, T-Mobile (via Electronista) has acknowledged the issue and started working to find a solution.
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T-Mobile is asking users with multiple 3G devices to test whether there really is a difference in the Nexus One. They're also asking for details on any service fluctuations or related issues with the Nexus One. From where I'm standing, this seems like a firmware issue, which means it isn't T-Mobile's fault. However, since Google seems to be a bit lacking in customer service, it looks like T-Mo is handling the public relations aspect of all this. Hopefully that means the guys at Google are busy working on a solution.