McAfee apologizes for Faulty Update that crippled many Windows XP PCs

Apr 23 2010, 8:00am CDT | by Luigi Lugmayr

The faulty McAfee anti-virus update could have affected my trusty XP PC - good thing I use a competitive product.
McAfee's EVP Worldwide Technical Support & Customer Service, Barry McPherson posted a lengthy apology for the problems the faulty update has caused on the McAfee blog.

McAfee has worked with affected customers to solve the issue. Early Thursday morning (at around 1 AM PT) the company published a SuperDAT Remediation Tool to help customers fix affected systems. The tool suppresses the driver causing the false positive by applying an Extra.dat file in folder. It then restores the “svchost.exe” Windows file, the file quarantined as a result of the false detection.
If you still encounter problems, visit it this support page that lists more solutions to the False Positive Issue.

McAfee says that they have now better QA processes in place to avoid such problems in the future.
I think we have got too much faith in the constant updating that Microsoft and others are performing on our running systems. What happened to the good old rule: Never Touch a Running System.

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Luigi Lugmayr
Luigi is the founding chief Editor of I4U News and brings over 15 years experience in the technology field to the ever evolving and exciting world of gadgets. He started I4U News back in 2000 and evolved it into vibrant technology magazine.
Luigi can be contacted directly at ml@i4u.com. Luigi posts regularly on LuigiMe.com about his experience running I4U.