Scroll through any tech blog and it won't take you long to find an article disparaging AT&T's troubled wireless network. Slow speeds and huge dropped call rates in many major cities have given the carrier a bad reputation. And yet, despite all their flaws, iPhone owners seem to love it. CNN Money reports that 73% of iPhone users are "very satisfied" with their phone.
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AT&T's total satisfaction rate is 68%, just a hair under the smartphone user average carrier satisfaction rate of 69%. These numbers make a solid case for the idea that the satisfaction (and love) people feel for their iPhone makes them more likely to attribute positive qualities to AT&T. 77% of iPhone owners plan on buying another someday, as opposed to only 20% of Android customers.
Obviously, those numbers do not tell the whole story. Android is still very new and the high satisfaction rates of phones like the Incredible and Nexus One are watered down with disappointment over aging gadgets like the G1. Still, Apple has a commanding lead in the consumer loyalty field that is unlikely to die anytime soon.