Customers happier than ever with PCs and happiest with Apple Macs

Sep 22 2010, 7:52am CDT | by , in News | Apple

Customers happier than ever with PCs and happiest with Apple Macs
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American Customer Satisfaction Index released new report.

According to ACSI (American Customer Satisfaction Index) you have never been happier with your computer. Satisfaction with personal computers surged 4.0% to match the all-time industry high of 78 on the ACSI’s 0 to100-point scale. If you are an Apple owner you are even happier. Apple gained 2% to 86, its highest score ever. This marks the seventh straight year that Apple leads all other PC makers, and the 9-point gap between Apple and its nearest competitor is the largest in ACSI.

Many Windows-based machines also improved and no brand declined. Dell improved 3%, while Acer (Gateway and eMachines) and the HP division of Hewlett-Packard both rose 4%, forming a three-way tie at 77—well behind Apple. These companies are joined by the aggregate of all smaller PC makers, such as Sony and Toshiba, which gains 4% to 77.

Windows 7 has sure helped to make Windows PC owners more satisfied again after the Vista debacle.


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