Customers happier than ever with PCs and happiest with Apple Macs

American Customer Satisfaction Index released new report.

Sep 22 2010, 7:52am CDT | by Luigi Lugmayr

Customers happier than ever with PCs and happiest with Apple Macs

According to ACSI (American Customer Satisfaction Index) you have never been happier with your computer. Satisfaction with personal computers surged 4.0% to match the all-time industry high of 78 on the ACSI’s 0 to100-point scale. If you are an Apple owner you are even happier. Apple gained 2% to 86, its highest score ever. This marks the seventh straight year that Apple leads all other PC makers, and the 9-point gap between Apple and its nearest competitor is the largest in ACSI.

Many Windows-based machines also improved and no brand declined. Dell improved 3%, while Acer (Gateway and eMachines) and the HP division of Hewlett-Packard both rose 4%, forming a three-way tie at 77—well behind Apple. These companies are joined by the aggregate of all smaller PC makers, such as Sony and Toshiba, which gains 4% to 77.

Windows 7 has sure helped to make Windows PC owners more satisfied again after the Vista debacle.

Via ASCI.

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Luigi Lugmayr
Luigi is the founding chief Editor of I4U News and brings over 15 years experience in the technology field to the ever evolving and exciting world of gadgets. He started I4U News back in 2000 and evolved it into vibrant technology magazine.
Luigi can be contacted directly at ml@i4u.com. Luigi posts regularly on LuigiMe.com about his experience running I4U.