Apple ranks the highest for the 5th consecutive time.
J.D. Power released their annual customer satisfaction report for smartphones and traditional phones. For a fifth consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating system, features and physical design. Motorola (763) and HTC (762) follow Apple in the smartphone rankings. This comes of course to no surprise for iPhone users.
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Sanyo ranks highest in overall wireless customer satisfaction with traditional handsets with a score of 715. Sanyo performs well in three factors: physical design, battery functionality and operation. LG (711) and Samsung (703) follow Sanyo in the traditional handset rankings.
More details on J.D. Power.
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The current iPhone 4 is good, but we expect that the iPhone 5 will be even better. No antenna gate please and hopefully a new cool design.