Ford found itself with a lot of upset customers when it started shipping the MyFord Touch infotainment system in its cars in 2011. The system was bulky and awkward to navigate, and many commands require the user to dig through multiple pages. Ford is set to simplify the system to make it much easier to use with the new update will ship on a USB drive to about 300,000 owners soon.
When the users plug the flash drive into the USB port inside the car, the update will be applied. Ford has done things like bring controls for heated and cooled seats to the home screen, rather than forcing users to wade through as many as three menus to find the controls. Ford promises the system will also be much more responsive to voice commands and menus will change quicker.
Ford also promises more support for connected devices such as smart phones and easier pairing. Problems with MyFord Touch contributed to some of Ford's worst JD Power and Associates rankings for customer satisfaction in a long time. I've used this system for and can say with certainty that it is very cumbersome and difficult to navigate while driving.
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