Customer


Nokia Announces Machine Learning based Customer Solutions

Nokia Announces Machine Learning based Customer Solutions

Finnish technology firm Nokia on Thursday rolled out major updates in its "Motive Customer eXperience Solutions" (CXS) softwar...

Nov 17 2016, 2:54pm CST

Samsung Attempted To Bribe A Customer To Keep His Note 7 Explosion Footage Private

Samsung Attempted To Bribe A Customer To Keep His Note 7 Explosion Footage Private

The previous weeks have not been very pleasant for Samsung. You may be thinking the company had seen its worse when it set for...

Oct 20 2016, 10:49am CDT

Too Many Positive Online Customer Reviews can Backfire

Too Many Positive Online Customer Reviews can Backfire

 It may be counter-intuitive, but the more positive online reviews a product gets may actually lead to a net negative pro...

Aug 3 2016, 5:34pm CDT

Is $1000 by VW Enough to Regain Lost Customer Trust?

Is $1000 by VW Enough to Regain Lost Customer Trust?

Volkswagen will offer 2 gift cards as part of its Goodwill Package to diesel car owners in the United States. But these two $50...

Nov 9 2015, 9:26pm CST

First Customer in Munich Apple Store got his iPhone 6S

First Customer in Munich Apple Store got his iPhone 6S

The sale of the iPhone 6S has launched in Germany at 8am amidst long lines....

Sep 25 2015, 1:13am CDT

iPhone 6S Arrives Early for Lucky Customer

iPhone 6S Arrives Early for Lucky Customer

Meet Adrienne. She is one of the first to own a Rose Gold iPhone 6S. She got the new iPhone 6S 3 days too early from AT&T....

Sep 22 2015, 2:21am CDT

Apple App Store Breaks Customer Records with $1.7B in Billings

Apple App Store Breaks Customer Records with $1.7B in Billings

The largest numbers of transactions by customers on the Apple store were seen in China....

Aug 8 2015, 5:58am CDT

Apple Watch Collects High Customer Satisfaction Ratings from Users

Apple Watch Collects High Customer Satisfaction Ratings

A survey involving 1,100 people reveals that the Apple Watch is a favorite among non-techie users....

Jul 21 2015, 11:07am CDT

Galaxy Note 4 Tops Survey Conducted By American Customer Satisfaction Index (ACSI).

Galaxy Note 4 Tops Survey Conducted By American Customer Satisfaction Index (ACSI).

Smartphone users in US are highly satisfied with Galaxy Note 4...

Jun 3 2015, 1:47pm CDT

Apple Watch One Per Customer Limit enforced at Launch

Apple Watch One Per Customer Limit enforced at Launch

Apple is reportedly only allowing one Apple Watch reservation for in-store pickup....

Apr 7 2015, 9:01am CDT

Survey reveals Samsung enjoys more customer loyalty than Apple

Survey reveals Samsung enjoys more customer loyalty than Apple

Samsung might have a higher customer loyalty score but Apple enjoys higher customer service satisfaction...

Apr 6 2015, 10:28am CDT

iOS 8 makes its way to 72% of customer devices

iOS 8 makes its way to 72% of customer devices

This is nearly double any Android version...

Feb 4 2015, 11:54am CST

AT&T customer records compromised

AT&T customer records compromised

More than 500 people affected...

Jun 15 2014, 1:07pm CDT

iPad appears to have the most customer satisfaction

iPad appears to have the most customer satisfaction

A recent study shows, the lower the price of the tablet, the lesser the customer satisfaction...

May 8 2014, 8:18am CDT

Apple takes the lead in US customer satisfaction study

Apple takes the lead in US customer satisfaction study

Apple has topped the chart for customer satisfaction and Samsung is second on the lead...

Apr 25 2014, 12:28pm CDT

Microsoft has promised not to go through any customer content

Microsoft has promised not to go through any customer content

The company issued a blog post saying that even under extreme circumstances such as this one, it will not go through user conte...

Mar 29 2014, 1:49pm CDT

Abandon Email As A Customer Service Channel At Your Peril

When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the market...

Mar 2 2014, 10:16am CST

Best Trucks 2014 by Customer Choice

Best Trucks 2014 by Customer Choice

The best trucks of 2014 by customer choice are there to be bought. You just have to have a lot of cash and the passion to be ab...

Mar 1 2014, 4:22am CST

Sands: Some customer data was stolen in hacking

LAS VEGAS (AP) — Computer hackers stole some Las Vegas Sands customers' Social Security and driver's license numbers during a d...

Feb 28 2014, 3:56pm CST

Salesforce.com Will 'Open The Door' For Customer Success Startups Like Gainsight

Gainsight is a company that fights churn. It does that by helping its clients like Adobe, Box and EMC keep tabs on their own ex...

Feb 19 2014, 12:31pm CST

Being Contextually Relevant Increasing Customer Loyalty

Being Contextually Relevant Increasing Customer Loyalty

It’s like the old 1980s ad “When E.F. Hutton talks, people listen”; success today requires you to always be relevant. Relevance...

Feb 11 2014, 6:52pm CST

CIOs Issued With Critical Warning to Filter Customer Wifi

CIOs Issued With Critical Warning to Filter Customer Wifi

Chief information officers across the U.S. have been issued with a serious warning on customer Wi-Fi, after surprising statisti...

Jan 29 2014, 12:53am CST

It's The Age Of The Customer - Market Control Shifts

It's The Age Of The Customer - Market Control Shifts

Markets were born when humans chose to acquire what they needed by trading with each other rather than producing it themselves...

Jan 28 2014, 3:24am CST

I4U news

The Ignored Side Of Social Media: Customer Service

The following post was published on the Knowledge@Wharton website on January 2, 2014. What do you do when your flight to San Fr...

Jan 9 2014, 3:36pm CST

How P&G Is Leveraging The Winter Olympics To Build Its Customer Community

How P&G Is Leveraging The Winter Olympics To Build Its Customer Community

Proctor & Gamble became a poster child for social media engagement in 2012 with its ‘Best Job’ television spot for the Lond...

Jan 7 2014, 1:26pm CST

You're The Product, Not The Customer - AT&T To Introduce "Sponsored Data"

You're The Product, Not The Customer - AT&T To Introduce "Sponsored Data"

Be careful what you wish for, it might just come true (with a healthy dose of Starbucks advertising along for the ride). We all...

Jan 6 2014, 1:36pm CST

Tesla And Adobe: Why Continuous Deployment May Mean Continuous Customer Disappointment

Tesla And Adobe: Why Continuous Deployment May Mean Continuous Customer Disappointment

For the last 75 years products (both durable goods and software) were built via Waterfall development. This process forced comp...

Jan 3 2014, 3:16pm CST

B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)

B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)

As a customer service consultant and speaker, my feeling is that, at its heart, customer service is customer service, period. ...

Dec 24 2013, 3:26pm CST

Apple Grabs the top Spot in the Customer Satisfaction Ranking of Personal Comput

Apple Grabs the Top Spot in the Customer Satisfaction Ranking of Personal Computers

Apple tops the personal computer satisfaction ranking for the tenth consecutive year...

Sep 18 2013, 10:51pm CDT

Apple’s Customer Data Privacy Rules Changed by Decision of German Court

Apple’s Customer Data Privacy Rules Changed by Decision of German Court

Apple is facing a lawsuit that will change its customer data privacy rules. A German court has ordered the computer giant to tr...

May 8 2013, 5:07am CDT

T-Mobile Grows Customer Base for the First Time In Years

T-Mobile Grows Customer Base for the First Time In Years

T-Mobile USA reports preliminary customer numbers for Q1 and there is light at the end of the tunnel....

Apr 4 2013, 4:42am CDT

iPhone again ranked Highest in Customer Satisfaction by J.D. Power

iPhone again ranked Highest in Customer Satisfaction by J.D. Power

Apple ranks the highest for the 5th consecutive time....

Sep 9 2011, 8:45am CDT

LG rolls out Remote Customer Care Service to Optimus Smartphones

LG rolls out Remote Customer Care Service to Optimus Smartphones

LG is the first mobile phone manufacturer to offer remote maintenance services as a way to diagnose software problems and to di...

Aug 1 2011, 1:48am CDT

T-Mobile's Free WiFi Calling: Will it reduce customer turnover?

T-Mobile's Free WiFi Calling: Will it reduce customer turnover?

Can anything?...

May 16 2011, 2:12pm CDT

New GAP Logo canceled because of Twitter and Facebook Customer Outcry

New GAP Logo canceled because of Twitter and Facebook Customer Outcry

Last week fashion retailer GAP unveiled a new logo. When I saw it the first time I thought the company would be better off keep...

Oct 12 2010, 8:33am CDT

Apple iPhone 4 is already in lucky Customer Hands since Yesterday, unboxing Videos and User Reviews hit the Web

Apple iPhone 4 is already in lucky Customer Hands since Yesterday, unboxing Videos and User Reviews hit the Web

Yesterday we reported that Apple sent out delivery notices to iPhone 4 customers that stated a June 23rd delivery date. Well, s...

Jun 23 2010, 8:00am CDT

Google's Nexus One Customer Support Lacking?

Google's Nexus One Customer Support Lacking?

In terms of hardware at least, Google's Nexus One is just about the hottest phone in the world right now. Android 2.1 is a fant...

Jan 9 2010, 1:11pm CST

DIRECTV Launches 3D For DirecTV HD Customer This Summer

DIRECTV Launches 3D For DirecTV HD Customer This Summer

DIRECTV announced at the CES 2010 to launch three 3D channels in June. DIRECTV HD customers will receive a free software upgra...

Jan 7 2010, 2:32am CST

LG Mobile Phones Awarded JD Power Highest in Customer Satisfaction

LG Mobile Phones has announced that it has been awarded the J.D. Power and Associates Highest in customer Satisfaction award am...

Oct 12 2009, 10:00am CDT