Amazon Introduces Mayday On-Device Tech Support For Kindle Fire HDX

Posted: Sep 25 2013, 4:54am CDT | by , in Technology News


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Amazon Introduces Mayday On-Device Tech Support for Kindle Fire HDX

Amazon introduces Mayday Button, a sort of virtual genius bar for its all-new Kindle Fire HDX tablets. This new service will provide 24/7 free online tech support for the device owners within 15 seconds.

The brand new model of the Kindle Fire tablet by Amazon has the added facility of tech support. This is a feature that is available 24/7 and all year long. The service is accessible via a button in the Quick Settings menu. A single click will lead to a live representative appearing on screen in a jiffy.

The benefit of this Mayday service is that the viewer can see the representative in a small window and the representative can look at the app or screen. Mind you, the representative cannot look at the owner of the tablet so all privacy is protected. The support department can lend hints to the viewer via audio-visual feedback. Aside from that they can even control the device from far away.

The service is like LogMeIn, TeamViewer as well as several other tech support strategies that have worked previously on Personal Computers and Macs. The implications are of course radical indeed. However, there are certain security issues that have to be dealt with thanks to this service. The entire information is laid open to scrutiny via the Mayday Button.

The whole thing has the capacity to go from good to bad if some malefactor were to break in to the domain. And the representatives can also see the passwords and other important data you store on the device. Amazon’s tech support members are certified and have to pass rigorous standards and tests before they are worthy of aiding the Kindle Fire HDX users. Nevertheless the potential for hanky-panky is always there. The service is free however and things will hopefully go smoothly when tomorrow comes.

Amazon founder and CEO, Jeff Bezos said, “With the Mayday button, our goal is to revolutionize tech support. With a single tap, an Amazon expert will appear on your Fire HDX and can co-pilot you through any feature by drawing on your screen, walking you through how to do something yourself, or doing it for you—whatever works best. Mayday is available 24x7, 365 days a year, and it’s free."

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