Comcast Angering More Customers

Posted: Feb 15 2016, 3:41pm CST | by , in News | Latest Business News


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Comcast Angering More Customers
Photo Credit: Getty Images

Comcast, who has been facing complaints from customers for seemingly the last five years, has another controversy on its hands. The customer service account on Twitter, @ComcastCares, has been responding to unhappy customers all day today.

"[G]et more employees and offer same day help when there's a problem. It's 2016, we aren't sending snail mail for help," one Twitter user wrote.

The map below, provided from Downdetector, showed the various places across the country that had service interruptions.

A Comcast (CMCSA) spokesperson said that, "It looks like it was a number of markets, but not all customers/not all services were impacted."

As of 2 P.M EST today, Comcast said that they have "repaired the temporary network interruption that impacted some of our services this morning. Our engineers continue to work on this issue and almost all services have already been restored." It did not say how many customers were affected.

However, that isn't what many customers said. They complained that they weren't able to get in touch with representatives to report their problems. Most of the problems said that the HD TV channels weren't accessible. Some other reports came in that the phone lines weren't working, the internet was slow, or the Internet-based television accounts weren't operating.

One customer service representative said on Twitter that transmission issues were to blame and the company was "working on redirecting our feeds" and "most areas are back up" as of 12:15 pm ET.

The complaints peaked between 9 AM this morning and 12 PM EST with as many as 17,000 outages reported.

Comcast has a basic monopoly of the television, internet, and phone market. The have more than 27 million customers, and had 89,000 sign up just this last quarter, making it the best performance in eight years.

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The Author

<a href="/latest_stories/all/all/46" rel="author">Noel Diem</a>
Noel passion is to write about geek culture.




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