TWC Broadband Is "Abysmal" According To NY Attorney General

Posted: Jun 9 2016, 4:25pm CDT | by , in Latest Business News


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TWC Broadband is "Abysmal" According to NY Attorney General
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Internet quality is a huge thing. We work on it, we use it to get healthy, we use it to treat diseases, we use it for communication - pretty much everything we do goes back to internet quality.

Late last year, the New York State Attorney General's office called internet customers to college a poll of broadband speeds as part of a probe into service providers. The question was whether or not Time Warner Cable (TWC) and other providers kept their promises to customers. After the stats were looked at, the AG found that one company seemed to be performing worse than others.

A letter from senior enforcement counsel Tim Wu states that TWC had customer speeds that were "abysmal."

"Not only did Time Warner Cable fail to achieve the speeds its customers were promised and paid for, it generally performed worse in this regard than other New York broadband providers," Wu said in the letter. "What we have seen in our investigation so far suggests that Time Warner Cable has earned the miserable reputation it enjoys among consumers."

Wu also said that the TWC company blamed the testing methods for the results. They used a website set up by the Attorney General to log speed, location, and ISP details, according to Engadget.

Wu also noted that TWC blamed the testing method for the results, a site that the Attorney General set up to log speed, location and ISP details. He also told the company that the office wants to work with the service provider to remedy the issue after Time Warner Cable promised to "redefine what a cable company can be" following the Charter acquisition.

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The Author

<a href="/latest_stories/all/all/46" rel="author">Noel Diem</a>
Noel passion is to write about geek culture.




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