Samsung Now Urges Galaxy Note 7 Customers To Stop Using It

Posted: Sep 11 2016, 5:17am CDT | by , Updated: Sep 11 2016, 5:22am CDT , in Technology News


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Samsung Now Urges Galaxy Note 7 Customers to Stop Using It
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There is now a lot more urgency to exchange your Note 7.

Samsung is increasing the urgency of replacing your Galaxy Note 7 with a new device. In a new statement, Samsung's DJ Koh, President of Mobile Communications Business, Samsung Electronics tells Note 7 customers to switch of their device and stop using it.

"Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible," he said.

The Samsung executive adds: "We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience."

This sounds pretty serious, despite only a very small number of Note 7 devices are affected by the faulty battery cells.

Since the announcement of the Samsung Galaxy Note 7 recall program last week, governments and other organizations have responded. The FAA strongly advises passengers not to turn on or charge their Samsung Galaxy Note 7 on board aircraft and not to stow them in any checked baggage.

The US Consumer Product Safety Commission (CPSC) has announced to work on a formal recall. The CPSC has said in a statement on Friday, that there are reports of Galaxy Note 7 exploding while in use. So far reports only have been describing explosions during the charging process.

Samsung has not yet set dates when new replacement Note 7 devices will be ready. T-Mobile and other carriers are offering to give Note 7 customers a full refund right now. T-Mobile is giving you any device of your choice in their inventory with free next business day shipping. You can keep it or use it as a "loaner" until the new Note7 is available. I assume that does not include the iPhone 7.

The Samsung Galaxy Note 7 recall is going to cost Samsung a lot of money an reputation. The recall affects about 1.5 million Note 7 that are in customer hands in 10 countries. Another 1 million units have been produced and need to be refurbished too.

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<a href="/latest_stories/all/all/2" rel="author">Luigi Lugmayr</a>
Manfred "Luigi" Lugmayr () is the founding Chief Editor of I4U News and brings over 25 years experience in the technology field to the ever evolving and exciting world of gadgets, tech and online shopping. He started I4U News back in 2000 and evolved it into vibrant technology news and tech and toy shopping hub.
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