Samsung is truly in hot water these days. An investigation has been launched by the Country Consumer Product Safety commission because of an incident involving a safe unit of Samsung Galaxy Note 7 catching fire on a plane.
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The agency’s chairman Elliot F. Kaye has said that the organization is moving expeditiously for the thorough investigation of this incident. He also said that their staff was in contact with FAA and the manufacturing company Samsung to know more details about the incident.
The owner of the phone will also be taken in account in the investigation. The chairman also said that he would like to make sure that the consumers who have recalled the product should keep their smart phones powered low and also take immediate precautions and remedies offered by the company.
It is also that one of the remedies also includes a refund. However Samsung’s take on the incident is that it will only be in a position to give a final statement once it has access to the device. Until then it cannot confirm that the incident involved a Note 7.
Spokesperson also said that the company is working with the authorities to recover the device and look in to the incident. Once it has access to the device it will give out more information.