How To Get Your Faulty MacBook Or MacBook Pro Keyboard Repaired For Free

Posted: Jun 26 2018, 1:21pm CDT | by , in Apple


This story may contain affiliate links.

How To Get Your Faulty MacBook or MacBook Pro Keyboard Repaired For Free

Apple Admits Faulty Keyboards and Offers Service Program for MacBook and MacBook Pro.

Apple is always very boastful about the high quality of their products, but things do go wrong few times. After the tech giant faced one petition and three lawsuits filed against them, they have finally accepted the fault in the keyboards of MacBook and MacBook Pro.

And now they have offered a service program to repair these faulty Mac keyboards for free of cost.

In 2015, with MacBook Apple had introduced a newer “butterfly” keyboard mechanism, and then in 2016, new MacBook Pro also came with the same kind of keyboards. Reportedly, a large number of people complained about some keys not working or characters being repeated by a single keystroke.

The faults in the new keyboards are reported to be because of dust issues. Unlike earlier keyboards that adopted scissor mechanism, in the butterfly keyboards, the pressure is more evenly distributed across the keys and the entry of dust can hamper its functionality.

With these new keyboards, it is also impossible to remove individual keys and remove the dirt; the repair of these keyboards requires the removal of the whole frame, batteries and other ports.

This further worsened the issue as a repair can only be done by professionals at an Apple service center. After the expiration of the warranty, even these small keyboard repairs cost between $500-$700.

So, there were a lot of disappointments among MacBook and MacBook Pro users, a petition started for raising this concern has already been signed by more than 31,665 users by now.

Forced by the petition and other lawsuits, Apple, finally decided to recall the defected laptops and provide free repairs for MacBook and MacBook Pro keyboards.

Here is a list of keyboard problems that are mentioned on Apple website:

Letters or characters repeat unexpectedly

Letters or characters do not appear.

Key(s) feel "sticky" or do not respond in a consistent manner.

In case users have earlier paid for keyboard repairs, they can claim refunds at Apple website.

According to the post on Apple’s website, the affected Macs include:

MacBook (Retina, 12-­inch, Early 2015)

MacBook (Retina, 12­-inch, Early 2016)

MacBook (Retina, 12-­inch, 2017)

MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

In case, the laptops or keyboards suffer some other physical damage the users may be required to pay additional charges for the repairs.

Apple also recommended the users to take a backup of their Mac before sending them for the repairs. Shop for cool Apple deals on Don't forget that Amazon Prime Day 2018 is coming up next month.

This story may contain affiliate links.


Find rare products online! Get the free Tracker App now.

Download the free Tracker app now to get in-stock alerts on Pomsies, Oculus Go, SNES Classic and more.

Latest News


The Author

<a href="/latest_stories/all/all/2" rel="author">Luigi Lugmayr</a>
Manfred "Luigi" Lugmayr () is the founding Chief Editor of I4U News and brings over 25 years experience in the technology field to the ever evolving and exciting world of gadgets, tech and online shopping. He started I4U News back in 2000 and evolved it into vibrant technology news and tech and toy shopping hub.
Luigi can be contacted directly at ml[@]




comments powered by Disqus