Nintendo Vows To Fix Joy-Con Drift Issue For Free Even Without Warranty

Posted: Jul 23 2019, 10:55pm CDT | by , Updated: Jul 23 2019, 10:57pm CDT, in Technology News

 

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Nintendo vows to fix Joy-Con drift issue for free even without warranty
Photo by Nintendo

The reported move comes as Nintendo's U.S. arm faces a class action lawsuit over the faulty Joy-Cons.

Nintendo is pledging to repair an issue with its detachable console controllers, called Joy-Cons, that were spotted by a number of players.

Vice reports, citing internal Nintendo documents, that the Japanese consumer electronics and video game company will no longer charge customers seeking a repair of their Joy-Cons and refund those that have already made payments of about $40.

Nintendo is also vowing to fix the issues for Joy-Cons that are already out of warranty.

“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs… Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair… confirm the prior repair and then issue a refund,” Nintendo reportedly said in an internal memo.

Vice said it obtained the memo from a source familiar with Nintendo's updated customer support documentation. The memo further noted that customer support representatives have been advised to guide Switch owners complaining about Joy-Con Drift through troubleshooting steps. If the basic troubleshooting does not work, the representatives are asked to issue a repair “at no-charge.”

Nintendo’s move comes as multiple users on Reddit complained about “defective” Joy-Cons. One reddit user who goes by the handle LocusAintBad said his $80 Joy-Con decided to “drift constantly on the left Joy-Con.”

Another reddit user, called Cheyras, complained about the left analog stick. “If I’ve been holding it to the left, it continues to act like it’s being held lightly after I’ve let go of the stick. This happens both when connected and wireless,” Cheyras said.

A class action lawsuit has already been filed against Nintendo of America Inc., Nintendo’s U.S. arm, in connection to the Joy-Con “drifting” issues.

Meanwhile, when reached for comment b y Vice, Nintendo said:

"At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."

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<a href="/latest_stories/all/all/81" rel="author">Mandy Jean</a>
Mandy covers the latest news in Tech and Business.

 

 

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