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T-Mobile Grows Customer Base for the First Time In Years

Apr 4 2013, 4:42am CDT | by , in News | Mobile Phones

T-Mobile Grows Customer Base for the First Time In Years

T-Mobile USA reports preliminary customer numbers for Q1 and there is light at the end of the tunnel.

T-Mobile USA today provided a preliminary view of key customer results for the first quarter of 2013, demonstrating continued positive momentum and the building of a solid foundation for growth.  The Company generated positive branded net customer additions, a significant improvement in branded postpaid net customer losses and continued improvement in churn performance in the quarter.  The business returned to branded customer growth in the first quarter, ahead of the March 26 Un-carrier launch which includes a radically simple unlimited plan; no annual service contracts; unbundling the cost of the plan and device with lowest up-front costs; introduction of iPhone 5; and launch of LTE in seven metropolitan areas.  T-Mobile will release full first quarter 2013 results on May 8, 2013.

Total net customer additions for the first quarter of 2013 were 579,000, with total branded customer growth of 3,000 customers.  This is a significant improvement from a net loss of 349,000 branded customers in the fourth quarter of 2012.

“These results display positive momentum and the first positive branded growth in four years,” said John Legere, President & CEO of T-Mobile USA. “We have made material progress in stabilizing our branded business in Q1, which provides a solid foundation to build on with the new Un-carrier customer offers we launched last week across America. I believe the best is yet to come!”

Via T-Mobile.

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