Best Buy has recalled over 5100 replacement batteries for Apple’s MacBook Pro laptop in response to reports of fire hazards. There were over a dozen incidents of the batteries catching fire while being charged and even a case where the user got his leg seriously burnt due to the battery exploding. According to CPSC via CNet, the main reason behind this health hazard is the ATG lithium-ion batteries which are liable to ignite at the slightest pretext. Both black and white ATG batteries come under the rubric. The labels “MC-MBOOK 13B” and “MC-BOOK 13W” are present on each black and white battery respectively.
The customers have been advised not to use the batteries anymore. They have been requested to either return the ATG replacement battery in exchange for an Apple battery or get a $50 Best Buy Gift Card as total refund. In fact, Best Buy has taken the initiative and is contacting its customers who made the dire mistake of purchasing the hazardous ATG batteries. Best Buy and Apple are taciturn did not give any feedback on the grave matter. This much is known though that the batteries were manufactured in China and bought in bulk by BTI, a company based in Las Vegas, Nevada.
The US Consumer Product Safety Commission reported the series of fire occurrences that had plagued users of the ATG batteries. CPSC received 13 reports of battery got fire out of which one is serious that burnt consumer's leg. The combustion of the batteries led to Best Buy acting in the best interests of its consumers. It recalled the batteries for the sake of its customers’ safety and security. Although it was not the only company to have sold the batteries it did the right thing despite the losses incurred in the process. For those consumers who are still in possession of the faulty batteries, either they should reconsider keeping them or get a fire extinguisher. Many times it happens to be the case that defective products get sold and then bad things happen to the customers who have unwittingly bought these out-of-order goods.
The ethical path for companies or organizations that have sold such malfunctioning stuff is to recall the products and reimburse the clientele. However, in today’s profit-oriented and greedy corporate culture this is the exception rather than the norm. Best Buy is a shining example of fair play and self-effacement. It has the guts to accept the fact that a mistake has been made and it has done all that lies in its ability to rectify it.