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Apple Starts Video Card Replacement Program for 27-inch iMacs

Aug 17 2013, 9:42am CDT | by , in News | Apple

Apple Starts Video Card Replacement Program for 27-inch iMacs
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After severe customer dissatisfaction, Apple starts AMD Radeon HD 697OM video card replacement scheme for some of its 27-inch iMacs. These came on the scene in June about two years ago.

According to reports, Apple’s AMD Radeon HD 697OM video cards that went with certain 27 inch iMacs were a veritable dead end as far as functionality was concerned. They were malfunctioning and causing the screens to show a skewed pattern. There were even instances where the display unit would simply go blank. The versions of iMac that were showing this dysfunction included the world class 27 inch models. These possessed 3.1 Gigahertz Quad-Core Intel Core i5 or 3.4 Gigahertz Quad-Core Intel Core i7 processors respectively. These were there to be bought by unwary customers till the ultra-thin iMacs which arrived a year back. The offer of replacing video cards is valid for up to three years after the date of purchase. Even refunds are allowed on certain conditions. 

Those iMacs that are damaged have serial numbers with the following last four alphanumeric codes: DHJQ, DHJW, DL8Q, DNGH, DNJ9, DMW8, DPM1, DPM2, DPNV, DNY0, DRVP, DY6F and F610. The video cards can be easily replaced. The process has been made simple to assist the clientele and allow them hassle-free benefits on the spot. AppleCare, Genius Bar or Apple Authorized Resellers are the places you should be looking for if you want a replacement or a refund for that matter. The people at Apple want their customers to be happy. And that is why they have seen to it that all complaints get heard and all wrongs get rectified.    

Source:Apple via9to5Mac

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