Verizon Wireless faced a glitch in its system last week. Due to this, many of its customers were able to gain access to unlimited data plans on the platform. Despite the fact that it was due to a mistake, Verizon has behaved in a gentlemanly fashion. It has kept its promise by allowing these lucky few the chance to avail the opportunity.
The previous year, Verizon scrapped its unlimited data plans. Now a small error in software has occurred though. Verizon’s clientele frequented the website in order to purchase a spanking new phone subsidy. They got the added benefit of retaining their unlimited data plans along with it.
The phone carrier has its regrets over the silly mistake, but it won’t be taking back the privilege from its customers. This of course is a noble gesture indeed. Those users who got the added bonus will get to keep their bonus allowance (so to say) in an act of chivalry. Verizon wants to say in a way “Mea Culpa” or “My Fault”.
The customers had wanted to upgrade their devices. Quite a few of them were able to avail an accidental window of opportunity and get the deal on a subsidized scheme. However, this offer does not hold anymore. The software snag was solved today.
So it’s back to paying up for additional services. In this cold world of steel and concrete, where material economics rules, it seems there are big businesses that still have a heart of gold.
Droid Life has received the following statement from Verizon:
Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.
Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.
Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.