Uber denies it has been misleading customers on the passenger app.
Recently Uber came under fire. The car service company was accused of misleading clients. Uber allegedly has phantom cars which mislead clients. The phantom cars are non-existent cars showing on the Uber app.
Don't Miss: The Best HDR TVs
The phantom cars are only visible on the passenger app. They are not visible on the driver app. The driver app is provided to the drivers working in Uber cars.
The claims were made by two researchers. The researchers Alex Rosenblat and Luke Stark studied the Uber app. In their research they realized Uber was showing Phantom cars.
They research will soon be published in the form of a paper. The researchers are from the Data & Society thinktank. The researchers called the phantom cars as ‘Deceptive’ to passengers, in an article for Vice’s Motherboard.
The researchers also provided testimonies by drivers and passengers. The testimonies suggested Uber shows non-existent cars present in vicinity on the app. The researchers also claim Uber increases the prices of fare by showing phantom cars.
One customer representative of Uber in the US has also been cited in the study. According to the representative the app is only showing partners on the road. The app is like a ‘Screensaver’ of visual effects. The app is not exactly a representation of the number of drivers on the road.
Don't Miss: Incredible Pokemon Gifts
But Uber has denied the claims made by the researchers, according to Guardian. Uber UK stated the cars are real. Although the cars are lagging a bit behind in real time, they are real. Uber added sometimes the app does not show the exact location of the driver until requested. The reason is to protect the safety of the driver.