Considering the fact that thousands of users have been complaining via Facebook groups and other social media forums about the faulty make of some Apple’s MacBook laptop screens, the company has tacitly agreed the screens for the devices are faulty and started to fix some of them.
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The matter came to be known as “Staingate” because the anti-reflective coatings on some of the products are failing, leaving unsightly cosmetic stains or scratches across the screen of the MacBook laptops.
Analysts cannot readily determine the number of users affected by this ugly incident, but over 4,000 customers joined the Facebook group for Apple, complaining about the issue while over 4,700 signed a petition for Apple to fix the issue without collecting any additional charges.
Market researcher suggests the affected MacBook devices were those sold from June 2012 to the present time, and the problem appeared to be largely caused by users attempting to clean their screens from stains and dirt.
Sources within the industry revealed that Apple has started to fix several of these faulty screens for free, but it appears only those purchased via a “Quality Program” within the past 3 years are qualified for a free fix.
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Some customers reported back that Apple actually fixed their devices free-of-charge, but the Cupertino company has not really responded to comments or reacted to these issues in any public manner.