Apple Reportedly Developing Support App With Live Chat, Scheduling, And Guides

Posted: Nov 23 2015, 9:34am CST | by , Updated: Nov 23 2015, 9:52am CST, in News | Apple


Apple Reportedly Developing Support App with Live Chat, Scheduling, and Guides
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The app helps customers with problematic iPhones and iPads solve issues without visiting the Apple Store.

Apple is reportedly developing an app that will help customers solve problems with their iPhones and iPads, and iWatch, according to uSwitch, a U.K.-based price comparison website. A source working at Apple's Infinite Loop headquarters in Cupertino leaked what appears to be slides of the app that the giant technology company is said to be launching anytime soon.

Essentially the app will ask customers basic questions about the device and its issues in order to zero in on the problem. Similar to Apple's support page on its website, the app will also include the official guides in fixing the most common problems, as well as some how-tos, a source said.

But what makes the app unique is its ability to chat with an advisor, which minimizes physical visits to Apple's stores. The app also has the option to schedule an in-store visit. Currently, the Apple Store website only allows customers to book an appointment with a “Genius.” With the app, customers can even send their in their device for service.

The source said that the app will require Apple devices to be registered to an Apple ID. It is unclear, however, when the app will be released. It's also questionable whether it will be a standalone app on the App Store or will be integrated into the Apple Store website.

“At launch the app has all of the devices registered to your Apple ID. From there you have a range of pre-defined problems, which are common," the source said. “After that the app asks if you are on the latest version of iOS, and offers a range of support options, including taking to your carrier, contacting support and setting up a Genius Bar appointment. It's highly interactive, and well integrated.”

Check out the following slides:

Source: uSwitch

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The Author

<a href="/latest_stories/all/all/21" rel="author">Gene Ryan Briones</a>
Gene Ryan Briones (Google+) is a technology journalist with a wide experience in writing about the latest trends in the technology industry, ranging from mobile technology, gadgets and robots, as well as computer hardware and software.




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